Shipping and Delivery Policy for Blasta

Shipping / Delivery Policy

Effective Date: 27-08-2025
App Name: BLASTA
Operated by: Blasta Online Food Ordering Private Limited
Contact: 6302222187

1. Service Overview

Our app provides online food ordering and delivery services from registered restaurants and food outlets.
We ensure that your food is delivered fresh, hygienic, and within the estimated delivery time provided at checkout.

2. Delivery Areas

We currently deliver orders all over India.
Delivery availability depends on your location, restaurant coverage, and delivery partner network.

3. Delivery Time

Estimated delivery time varies between 30–60 minutes, depending on restaurant preparation time, distance, and traffic conditions.

Actual delivery time may vary due to external factors like weather, high order volume, or traffic restrictions.

You will be notified in real time about the status of your order through the app (e.g., Order Accepted → Preparing → Out for Delivery → Delivered).

4. Delivery Charges

Delivery charges (if applicable) are displayed at checkout before confirming your order.
Charges may vary based on distance, restaurant, and promotional offers.
In some cases, free delivery may be offered for orders above a certain amount.

5. Delivery Procedure

The delivery partner will deliver food to the address provided at checkout.
Please ensure that you are available to receive the order at the mentioned address and contact number.
If the customer is unavailable or provides incorrect details, the delivery may be canceled and no refund will be issued.

6. Order Tracking

Once your order is placed, you can track its live status in the app, including:

• Restaurant confirmation
• Preparation progress
• Delivery partner assignment
• Real-time delivery tracking

7. Delivery Delays

We always strive to deliver on time, but delays may occur due to:

• Heavy rain, traffic, or other unforeseen conditions
• Large order volumes during peak hours
• Restaurant operational delays

In such cases, our support team will notify you and keep you updated on revised delivery times.

8. Failed Deliveries

A delivery is considered failed if:

• The customer cannot be contacted despite multiple attempts.
• The delivery address is incorrect or incomplete.
• The customer refuses to accept the order without valid reason.

In these cases, the order amount will not be refunded.

9. Packaging and Handling

All food items are packed securely by the respective restaurants to maintain hygiene and quality.
We encourage you to check the packaging and seal before accepting the order.

10. Contact for Delivery Issues

If you face any issues with delivery or need help tracking your order, please contact us:
📞 Phone: 6302222187
📧 Email: blastafooddelevaryonline@gmail.com
⏰ Support Hours: 9:00 AM – 11:00 PM